Terms & Conditions
These Terms outline the commitments, responsibilities, and safeguards that power the Waste Technology Partners platform. Please review them carefully to understand how we partner with your team and residents.
Transparent engagement
Clear definitions around onboarding, service activation, and how changes to your account are communicated.
Enterprise-level safeguards
Commitments to data security, privacy, and uptime aligned with the compliance needs of modern haulers.
Collaborative partnership
Mutual responsibilities that keep resident experiences reliable while empowering your field teams.
1. Acceptance of Terms
By entering into a service order, clicking to accept, or otherwise using the Waste Technology Partners platform ("Services"), you agree to these Terms & Conditions ("Terms"). If you are accepting on behalf of a company or municipality, you confirm you have authority to bind that organization.
- These Terms govern all current and future statements of work or order forms ("Orders").
- If there is a conflict, the Order controls only for the conflicting subject matter.
- You may not access the Services if you are a direct competitor, except with our written consent.
2. Platform Access & Accounts
We will provision administrative access for named team members you designate. You are responsible for maintaining accurate contact details, permissions, and for all activity occurring under your accounts.
- Notify us immediately of any unauthorized use or suspected security incident.
- Do not share logins outside of your organization or circumvent access controls.
- We may suspend accounts that present security risks or violate these Terms.
3. Implementation & Service Scope
Your subscription includes access to onboarding tools, resident mobile apps, analytics dashboards, and ongoing enhancements described in the applicable Order.
- You will supply timely branding assets, service rules, pricing, and legal language required to configure your experience.
- Implementation timelines depend on your responsiveness and availability of required data.
- Requests outside of the defined scope may require a separate Order or change request.
4. Fees, Billing & Payment
Unless otherwise specified, fees are invoiced annually in advance and due net 30 days from invoice date. Transactional processing fees or usage-based charges will be billed monthly in arrears.
- Late payments may accrue interest at 1.5% per month (or the maximum permitted by law).
- You are responsible for applicable taxes, duties, and governmental assessments, excluding our income taxes.
- Failure to pay outstanding amounts may result in suspension or termination of Services.
5. Data Security & Privacy
We maintain administrative, physical, and technical safeguards to protect resident and operational data. We will only use your data to deliver the Services, provide support, or as otherwise permitted in the Order.
- We comply with applicable privacy regulations for the jurisdictions in which we operate.
- You remain responsible for obtaining required consents from residents and ensuring data you supply is accurate.
- If we become aware of a confirmed security incident impacting your data, we will notify you without undue delay and cooperate on remediation.
6. Acceptable Use & Responsibilities
You agree not to use the Services to send spam, violate laws, or upload harmful code. You will ensure your teams and contractors follow all collection rules communicated through the platform.
- The Services may not be used to collect payment information unless enabled through approved integrations.
- Do not reverse engineer, decompile, or attempt to access underlying source code.
- We may monitor usage patterns to ensure platform stability and compliance.
7. Service Changes & Availability
We continually enhance the platform and may modify features that do not materially reduce core functionality. Scheduled maintenance that may impact availability will be communicated in advance via your preferred channels.
- We target 99.9% uptime for production systems, excluding planned maintenance windows and factors outside our reasonable control.
- Where feasible, materially adverse changes will be announced at least 30 days before taking effect.
- Beta or early access features are provided as-is and may be modified or discontinued at any time.
8. Term, Renewal & Termination
Orders renew automatically for successive terms equal to the initial subscription period unless either party provides non-renewal notice at least 60 days before the current term ends.
- Either party may terminate for material breach not cured within 30 days of written notice.
- Upon termination, we will make resident and service data available for export for 30 days, after which it will be securely deleted from active systems.
- Sections intended to survive termination—such as payment obligations, confidentiality, and indemnities—will remain in effect.
9. Disclaimers & Limitation of Liability
Except as expressly stated, the Services are provided "as is" without warranties of any kind. To the fullest extent permitted by law, neither party will be liable for indirect, consequential, or punitive damages.
- Our aggregate liability in any 12-month period is limited to the amounts paid by you for the Services during that period.
- Each party will defend and indemnify the other against third-party claims arising from its negligence, willful misconduct, or breach of these Terms.
- Nothing in these Terms limits liability for gross negligence, intentional misconduct, or amounts owed under indemnification obligations.
10. Governing Law & General Provisions
These Terms are governed by the laws of the State of Delaware, without regard to conflict of law rules. Any disputes will be resolved in state or federal courts located in Wilmington, Delaware, and each party consents to that jurisdiction.
- Neither party may assign rights or obligations without the other party's written consent, except to an affiliate or in connection with a merger or sale of substantially all assets.
- Notices must be delivered in writing to the contacts listed in the applicable Order and are deemed received when confirmed via email or two business days after mailing.
- If any provision is deemed unenforceable, the remaining provisions remain in effect, and the unenforceable provision will be replaced with a valid one that most closely reflects the parties' intent.
Questions about these Terms or your deployment?
Our team is here to help clarify legal language, walk through compliance requirements, or tailor an agreement to your municipality or enterprise workflows.