Cookie Policy
Transparent cookie practices keep residents, field teams, and administrators informed while ensuring every session stays secure and efficient.
Purposeful data use
We only deploy cookies that keep essential services running, improve performance, or remember your preferences.
Security first
Protection safeguards and limited retention ensure cookie data stays aligned with municipal trust requirements.
You stay in control
Clear consent prompts and browser controls let you adjust cookie choices whenever you need.
1. Overview
This Cookie Policy explains how Waste Technology Partners, LLC ("Waste Technology Partners", "we", "us") uses cookies and similar technologies (collectively, "cookies") on our websites, municipal portals, and mobile applications (the "Services").
- Cookies are small text files or code snippets stored on your device that help us remember settings, secure sessions, and deliver reliable experiences.
- We use cookies in line with applicable privacy laws and contractual commitments to the municipalities and haulers we support.
- By using the Services, you consent to our use of cookies as described in this policy unless you adjust your browser or device settings to reject them.
2. Types of Cookies We Use
Our cookies fall into the categories below. We regularly review them to ensure they remain essential and proportionate.
- Strictly necessary cookies that keep secure login sessions active, route dashboards functioning, and municipal forms available.
- Performance cookies that help us understand feature adoption, load times, and error rates so we can keep the Services running smoothly.
- Functionality cookies that remember administrator preferences, saved routes, or interface language selections to reduce manual setup.
- Limited analytics cookies from trusted partners that provide aggregated insights into how portals and resident tools are used.
3. Strictly Necessary Cookies
These cookies power critical features and cannot be disabled without impacting the Services.
- Authentication tokens that keep administrators securely signed in while they manage schedules, carts, or alerts.
- Security cookies that detect unusual account activity and help prevent unauthorized access.
- Load-balancing cookies that distribute traffic across our infrastructure to maintain uptime during peak demand.
4. Analytics & Performance Cookies
We use privacy-aware analytics to improve reliability and user experience.
- Aggregated usage data highlights which modules or service requests residents use most so we can prioritize enhancements.
- Diagnostic cookies capture error codes and response times to help our engineers triage technical issues quickly.
- Data is de-identified and retained only for the period necessary to analyze trends, typically no more than 13 months.
5. Functionality Cookies
These optional cookies customize the Services for municipalities, haulers, and residents.
- Preference cookies remember dashboard filters, notification settings, and preferred contact methods for administrators.
- Localization cookies store language choices and time zones so resident updates appear in familiar formats.
- When enabled by your municipality or hauler, saved payment methods or service addresses may be cached to streamline requests.
6. Third-Party Cookies
We partner with select service providers who may set cookies when delivering components of the Services on our behalf.
- Analytics, messaging, or customer support platforms may deploy cookies that follow our instructions and contractual privacy safeguards.
- Third parties are not permitted to use cookie data for independent advertising or profiling unrelated to the Services.
- A list of active third-party providers is available upon request by contacting us using the details below.
7. Managing Your Cookie Choices
You can control how cookies are used through your browser, device, and within certain Services.
- Most browsers allow you to delete cookies, block new ones, or receive alerts before storage occurs; review your browser's help documentation for steps.
- If your municipality or hauler offers an in-product consent banner, you can update your preferences at any time from the banner or account settings.
- Disabling strictly necessary cookies may prevent you from accessing secure portions of the Services or completing transactions.
8. Policy Updates
We may update this Cookie Policy to reflect new practices or legal requirements.
- Changes will be posted here with a revised "Last updated" date and, when material, communicated through the Services or by email.
- Continued use of the Services after changes take effect indicates acceptance of the revised Cookie Policy.
9. Contact Us
Please reach out if you have questions about our cookie practices or need assistance managing preferences.
- Email: privacy@wastetechpartners.com
- Mail: Waste Technology Partners, 1201 N. Market Street, Suite 110, Wilmington, DE 19801
- For urgent matters, contact your customer success manager or submit a ticket through the admin portal.