Privacy Policy
We believe waste technology should strengthen public trust. This Privacy Policy explains the guardrails that keep your operational and resident data protected at every stage.
Designed for trust
Strict controls ensure we only collect the information needed to operate reliable waste and recycling experiences.
Resident transparency
Clear notifications, consent tools, and configurable retention settings help you keep residents informed and empowered.
Secure infrastructure
Encryption, continuous monitoring, and compliance checks protect sensitive operational and customer data end to end.
1. Overview
This Privacy Policy explains how Waste Technology Partners, LLC ("Waste Technology Partners", "we", "us") collects, uses, and protects information when you use our websites, mobile applications, or municipal portals (collectively, the "Services").
- We act as a service provider to waste haulers and municipalities and process information in accordance with contractual requirements.
- If you are a resident using portals or apps we host, the municipality or hauler remains the controller of your data and can direct changes or deletions.
- By accessing the Services, you agree to the practices described in this Privacy Policy and any service-specific notices.
2. Information We Collect
The information we collect depends on how you interact with the Services and on the configuration your municipality or hauler selects.
- Account details, such as names, business contact information, municipal routes, service addresses, and subscription choices.
- Resident submissions including service requests, schedule confirmations, photos, payment preferences (when enabled), and feedback.
- Usage and technical data, such as device identifiers, browser type, operating system, IP address, and app interaction logs gathered through cookies or similar technologies.
- Integration data received from customer systems (CRM, billing, telematics) solely to deliver requested functionality.
3. How We Use Information
We use collected data to deliver and improve municipal waste technology experiences while honoring contractual obligations.
- Configure routing, notifications, and digital services that residents and field teams rely on.
- Provide customer support, troubleshoot issues, and fulfill requests from hauler or municipal administrators.
- Analyze aggregated usage patterns to enhance reliability, performance, and accessibility of the Services.
- Communicate product updates, best practices, or security advisories consistent with your communication preferences.
5. Resident Transparency & Controls
We partner with municipalities and haulers to provide clear notices and easy-to-use tools that respect resident privacy choices.
- Configurable consent language, service rules, and data retention windows help align with local regulations and policies.
- Residents can update their profiles, manage notification preferences, or request service changes directly within supported apps.
- Requests to access, correct, or delete resident information should be directed to the municipality or hauler administering the program; we assist them in fulfilling those requests.
6. Data Security & Retention
We maintain robust safeguards to keep information secure throughout its lifecycle.
- Data is encrypted in transit and at rest within SOC 2-ready cloud infrastructure managed by industry-leading providers.
- Access is limited to trained personnel with role-based permissions and multi-factor authentication.
- We retain information only as long as necessary to deliver the Services or as required by law or contract, after which it is securely deleted or anonymized.
- Incident response plans guide prompt notification and remediation if we identify unauthorized access to customer data.
7. Your Privacy Rights
Depending on your location, you may have rights to access, correct, delete, or restrict the processing of your personal information.
- Administrators can exercise these rights directly within the platform or by contacting us using the details below.
- Residents should submit requests through their municipality or hauler, who will coordinate with us to complete the request.
- We will honor verified requests within applicable legal timeframes and will not discriminate against individuals for exercising their rights.
8. Regional Compliance Commitments
Our platform supports customers across different jurisdictions, and we align our practices with relevant privacy regulations.
- For United States customers, we follow state privacy laws such as the California Consumer Privacy Act (CCPA) and similar frameworks.
- For Canadian customers, we implement controls consistent with PIPEDA and provincial privacy requirements.
- International transfers rely on contractual safeguards, including data processing agreements and standard contractual clauses where required.
9. Policy Updates
We may update this Privacy Policy to reflect changes in our services, legal obligations, or industry best practices.
- We will post the updated policy with a revised "Last updated" date and, when material changes occur, provide additional notice through the Services or email.
- Continued use of the Services after updates take effect constitutes acceptance of the revised policy.
10. Contact Us
If you have questions or concerns about this Privacy Policy, please reach out so we can assist.
- Email: privacy@wastetechpartners.com
- Mail: Waste Technology Partners, 1201 N. Market Street, Suite 110, Wilmington, DE 19801
- For urgent matters, contact your customer success manager or submit a ticket through the admin portal.
Have a privacy request or compliance question?
Our privacy team partners with haulers and municipalities to configure resident notices, process data subject requests, and document compliance controls tailored to your programs.